May 20, 2015

Connecting the CRM Email Router to a CRM Online deployment

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Here’s a quick tip for connecting the CRM Email Router to a CRM Online Deployment. If you’re following along with the documentation from Microsoft:

Microsoft Dynamics CRM Email Router Installing Guide for use with Microsoft Dynamics CRM Online

The section that describes connecting to a CRM Online deployment states:

If you are connecting to Microsoft Dynamics CRM Online and your organization uses Microsoft account, enter:

  • https://dev.crm.dynamics.com/<OrganizationName> where OrganizationName is a placeholder for the actual ID of your organization.

If you are connecting to Microsoft Dynamics CRM Online and your organization uses Microsoft Office 365, enter:

  • https://disco.crm.dynamics.com/<OrganizationName> where OrganizationName is a placeholder for the actual ID of your organization.

In my case it was https://disco.crm.dynamics.com/<OrganizationName> easy enough right, cut and paste and replace the <OrganizationName> with the unique OrganizationName> from settings and away we go.

Except our CRM deployment is on crm5.dynamics.com and yours may be hosted on a different sub-domain. It’s very easy to miss when you’re in cruise control mode doing setup tasks.

In my example the address would be: https://disco.crm5.dynamics.com/<OrganizationName>

Make sure you double check your settings at:

Settings | Customizations | Developer Resources

Update: Some have asked why there are numbers on the end for the CRM sub domain. This is used to denote the region that the CRM instance is running at, ie: CRM (North America) CRM4 (EMEA) CRM5 (APAC) etc.  The following MSDN article has more details.

Category : Microsoft Dynamics

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