Here’s a quick tip for connecting the CRM Email Router to a CRM Online Deployment. If you’re following along with the documentation from Microsoft:
Microsoft Dynamics CRM Email Router Installing Guide for use with Microsoft Dynamics CRM Online
The section that describes connecting to a CRM Online deployment states:
If you are connecting to Microsoft Dynamics CRM Online and your organization uses Microsoft account, enter:
- https://dev.crm.dynamics.com/<OrganizationName> where OrganizationName is a placeholder for the actual ID of your organization.
If you are connecting to Microsoft Dynamics CRM Online and your organization uses Microsoft Office 365, enter:
- https://disco.crm.dynamics.com/<OrganizationName> where OrganizationName is a placeholder for the actual ID of your organization.
In my case it was https://disco.crm.dynamics.com/<OrganizationName> easy enough right, cut and paste and replace the <OrganizationName> with the unique OrganizationName> from settings and away we go.
Except our CRM deployment is on crm5.dynamics.com and yours may be hosted on a different sub-domain. It’s very easy to miss when you’re in cruise control mode doing setup tasks.
In my example the address would be: https://disco.crm5.dynamics.com/<OrganizationName>
Make sure you double check your settings at:
Settings | Customizations | Developer Resources
Update: Some have asked why there are numbers on the end for the CRM sub domain. This is used to denote the region that the CRM instance is running at, ie: CRM (North America) CRM4 (EMEA) CRM5 (APAC) etc. The following MSDN article has more details.
